Once your order is processed and dispatched, we will send a shipping confirmation email containing your tracking number and tracking link to your registered email address. You may track your parcel directly via the tracking link or contact our customer service team with your order number to check the latest logistics status. Please note the estimated delivery time consists of order processing time plus shipping transit time. Preorder items have separate production lead time as described in our Preorder Policy. If your tracking information stops updating for several days, kindly reach out to us for assistance.

You may cancel your order for free within 24 hours after placing it, provided the order has not been shipped yet. Once the parcel has been dispatched from our warehouse, cancellation is no longer available. In this case, you can submit a return request after receiving your package. For preorder items, cancellation must also be requested within 24 hours of purchase. Cancellation requests submitted after this window will not be accepted. Please contact our customer service with your order number if you wish to cancel.

Address modifications can only be made before your order is shipped. Please contact our customer service team immediately with your order number and your corrected full shipping address. We will update it for you if the parcel has not been dispatched. Once the package has been handed over to the logistics carrier, we cannot change the delivery address. Please double-check your shipping information at checkout to avoid delivery failure or return-to-sender issues.

If you submit the request within 24 hours and your order has not shipped, we can help modify your item, size or color before production/dispatch. Simply contact customer service with your order number and tell us which product/size you want to switch to. We will confirm availability for you. If your order has already shipped, you cannot modify the order directly. You may submit a return or exchange application after receiving the goods, subject to our Returns & Exchanges Policy.

Please contact us within 24 hours after delivery. Prepare clear photos of the outer packaging, shipping label, defective/damaged parts or incorrect items. Our team will review your submission quickly. Based on the situation, we can offer options such as refund, re-delivery or exchange. All claims must meet our return requirements; items should remain unwashed and undamaged except for the original defect.